It always happens to me!!! The day my warranty runs out, my most loved gadget breaks or develops a fault. I have faced it and I am sure you have as well. Not just the love for the gadget but it is also an unwanted expense that stares you in the face. I know and I have faced it a number of times. And if this is your LED TV this time that has gone bad, and not sure how much it will cost or what should I do, then read on.
Now a days when we have so much of product competition, the overall quality of products have gone down to some extent. Though the companies install a lot of fault tolerant features like Voltage controls, Metal Frames etc., still the LED TVs are a delicate piece of equipment. And if you have kids at home, then certainly some extra care is required.
The most common and annoying fault is anything related to the display or screen of your LED TV. It can be physical damage or internal damage, or anything that hampers your viewing experience. No matter what it is, let us look at how you can go about it.
Types of Faults
LED Screen or Display faults are majorly of two types, Physical and Internal. If the damage to the screen has not beyond gone into the LCD, LED, or Plasma layer behind the screen, then it is internal damage and fixing might not be that expensive. If your TV screen is cracked and the damage has penetrated deep enough to have damaged the LCD, LED or Plasma, then it is considered a physical damage and will be costly to repair.
Visible cracks or breaks resulting in damage to the LCD or LED layer of the TV is what is known as Physical Damage. Types of physical damage are:
- Cracks or Breaks: This is very easy to identify because it is visible damage to your screen. Possible reasons for such damage is mishandling the unit during transit, some sharp object hitting the screen, etc. Normally physical damages such as mentioned above are not covered even though your LED TV is under warranty.
- Color Smudging: This happens when even though on the surface the screen has no crack or break, but just the next layer is damaged due to some accident.
- Panel Dislocation: Very rare but if the front panel seems to be coming off, then this is also accounted as a physical damage.
Internal Damage is when the screen looks fine from the outside but still is not functioning correctly. Most of these need repairs but if you are lucky they may have an easy fix to it. Types of Internal Damage are:
- Green/Red/Blue lines: If you see solid Green/Red/Blue colored horizontal or vertical lines across the screen, then the display needs a fix. Possible causes for this is faulty or missing electrical earthing connection in your home or office. The damage is irreversible, but you should get the earthing connection fixed else you will keep facing this issue with your LED TVs.
- Image Distortion/Flickering: The images are distorted and not appearing as clearly as they should be. Mostly it is a result of loose cable connections. Check the connections running into your TV to ensure they are plugged in properly. You may even try to unplug and plug-in connections again.
- Black Spots: If you notice one or more dark spots on LED screen and the rest of the display is fine. Sometimes it is due to a stuck pixel. If you have a stylus or blunt object then using that try rubbing the area around the pixel very gently with an alcohol swab. But be very careful while doing this as it may puncture the top layer. If you are unsure about it, then call a technician for inspection.
- No picture only sound: This is probably an issue with the power supply to the LED screen. Some bad capacitors on the power supply might cause this or it could be a defective LED strip. This will call for an inspection by a technician.
- No picture no sound: Check the power supply and it’s source. But if you see the standby light working, then the problem might be with the internal power supply of the TV. The standby light indicates that the standby is working. This again will need an inspection.
Out of Warranty Repair Cost
The cost of replacing the display or screen of your LED TV depends primarily on three factors. These are the brand of you LED TV, screen type i.e. HD Ready, Full HD or Ultra HD (4K) and screen size. You should also factor in the service cost or labor cost, along with the actual part cost.
It is difficult to provide an actual cost of the replacement but I can give you a basic idea of the approximate cost you will incur for these kind of repairs. I have tried to cover the top brands which are selling most of the LED TVs in India.
Samsung LED TV Screen Replacement Cost in India is anywhere between Rs.10,000 to Rs.15000 for a 32-inch Full HD LED TV screen replacement. For a 40-inch to 50-inch Full HD screen, the cost will go upto Rs. 20,000 to Rs. 25,000.
Labor or service charges are subject to change so you may refer this Samsung out of warranty repairs page for these charges.
Sony LED TV Screen Replacement Cost in India is a bit more than Samsung and is approximately between Rs.14000 to Rs.18000 for a 32-inch LED TV. For a 40-inch to 50-inch Full HD screen, the cost will increase upto Rs. 22,000 to Rs. 30,000.
Please refer to the Sony service charges page for more information on their category wise service charges.
The cost for LG and Samsung brands are almost alike. LG LED TV Screen Replacement Cost in India is in between Rs.10,000 to Rs.15000 for a 32-inch Full HD LED TV screen replacement and for a 40-inch to 50-inch Full HD screen, this will go upto Rs. 20,000 to Rs. 25,000.
Please refer to LG service warranty page for more information on their respective charges.
Another brand selling LED TVs like hot cake is Xiaomi or Mi India. Unfortunately I could not find the screen replacement cost for this brand, but going by the thumb-rule, Mi LED TV Screen Replacement Cost in India should be between Rs.5,000 to Rs.7,000 for a 32-inch Full HD LED TV screen replacement and for a 40-inch to 50-inch Full HD screen, this will go upto Rs. 10,000 to Rs. 15,000. Their latest 65 inch TV uses an LG OLED display and the cost could be around Rs. 25000 to Rs. 30,000.
Mi India has not even listed their out of warranty service charges. They do have an extended warranty page, which you may visit if you are interested in buying their plan.
Where can i get my LED TV screen repaired?
Most of the brands provide door-step services and you do not need to take your TV to their repair center. But as you can see on their website, that there are extra charges to it. You can look-up their nearest service center if you are willing to carry in the TV to them.
Below are their customer contact numbers which will help you
|Samsung Customer Care India||1800 40 7267864 / 1800 5 7267864|
|Sony Customer Care India||1800 103 7799|
|LG Customer Care India||1800 315 9999 / 1800 180 9999|
|Mi Customer Care India||1800 103 6286|
Taking Care Tips For Your LED TV
I am not going to share the regular cleaning and maintaining tips. My aim is to ensure your LED TV get a longer life.
Wall Mount Vs On Stand
If you are living on rent, then I am sure you must have come across this question. But believe me, it is always better to have the LED TV Wall-mounted. TV installed on stand will always have a risk of falling over, especially if you have kids at home. Plus it also saves you space if you wall mount your TV Unit. In-fact there are foldable racks available on which you can install the TV making it easier to clean it as well even though the TV is wall mounted. You can check out some of them on Amazon by clicking here.
Keep the Dust Away
Needless to say that dust is the enemy of all electrical and electronic appliances. Regular cleaning will keep this in check. Some of the TVs these days do not have grills at the back, which is great in preventing dust from entering inside the unit.
Carefully Cleaning the Display Screen
LED TVs and especially their screens are delicate and one should be extra careful when cleaning the display screen. I number of “do-nots” for this. Do not use too much spray, do not use water, instead use alcohol based or spectacle cleaning liquids, do not use abrasive material or cloth and do not apply do much pressure.
Use a Surge Protector
Most of the LED TVs and other appliances do not need a Voltage stabilizer, but a surge protector is certainly recommended. Some people confuse them to be the same thing, but they are not.
Surge protectors or surge suppressors, is a device to protect your appliances against electrical surges. In a surge or sudden increase in voltage is detected, a surge protector diverts the surge to the ground, preventing it from reaching the connected devices.
Switch-off from Mains
Most people have a habit of switching off your LED TV from your remote. Well this is ok during the day when you are switching it off for a shorter duration. But if you know that you will not be watching the TV for the next few hours, like when you are asleep, then it is always recommended to switch off the TV from the main supply.
Electrical Earthing of Your Home
A very experienced technician told me this when I one of my LED TVs screen developed a fault. Trust me this is the most common causes of failure of your expensive gadgets. Worst is that most of the people fail to identify this as the root cause.
Make sure that earthing is proper in your home as it is not just essential for your LED TV, but also for all other electrical appliances in your home.
Conclusion: Repair/Replacement or A New TV
Although it is not a straight answer, but I like simple answers and I will keep it that way as well. So i have tried to put it together based on different conditions.
Condition 1: If the average cost of screen replacement or for that matter any fault, is more than 50% of the cost of your TV unit, then I would NOT suggest you to go ahead with the repair and instead buy a new one. There is a strong reason why I am saying this. I purchased an LED TV 4 years back at Rs 30,000. Now the same brand TV with much more features is available at Rs. 20,000. Hope you see the big picture here.
Condition 2: If the fault is in the circuitry or motherboard then avoid going for a repair. Electronic products are manufactured using high precision tools and robots. Fixing it manually will never be perfect. If it is an easy replacement of the part and Condition 1 is not true, then maybe it is worth getting it repaired. But no matter how skilled the technician is, do not go for major repair works, when it involves a high cost as well.
Condition 3: If you have decided to get it repaired, then your priority should be to get it done by the manufacturers service center. I know not all service centers are great and getting spares can take months sometimes. In these cases only try the freelance technicians, but don’t expect authentics spares in that case.
As i said if the cost of repair is exceeding or close to 50% then do go for a new TV instead. But what should you do with the old one, right? Well you can talk to the local technicians and I am sure they will offer you if not great, but a decent price for your LED TV. Something is better than nothing, right!